FLASH POINT DETAILING LLC
Return, Refund & Cancellation Policy
Effective Date: October 18, 2026
Last Updated: October 18, 2026
At Flash Point Detailing LLC, our goal is to provide quality automotive detailing services, premium merchandise, and a professional customer experience. We value our customers and strive to resolve concerns fairly while maintaining the standards necessary to operate our business responsibly.
This policy applies to merchandise purchased from Flash Point Detailing LLC, including shirts, bags, mugs, pens, canteens, air fresheners, flowers, and other products, as well as automotive detailing services and related appointments.
By purchasing our products or booking our services, you agree to the applicable terms outlined below, subject to your rights under applicable law.
1. Merchandise Returns and Exchanges
Flash Point Detailing LLC offers a variety of branded merchandise, accessories, promotional products, and other items.
Return Period
Customers may request an ordinary merchandise return within 14 calendar days of delivery.
To qualify, merchandise must generally meet the following conditions:
All requests are subject to review and approval.
Exchanges and Store Credit
For eligible merchandise returns made because of a change of mind, incorrect sizing, or personal preference, Flash Point Detailing LLC offers an exchange or store credit instead of a cash refund.
Store credit:
Exchanges are subject to product availability. If the requested replacement is unavailable, store credit may be offered.
This ordinary-return policy does not eliminate any rights customers may have regarding defective, damaged, misrepresented, or incorrectly supplied products.
Items Generally Ineligible for Ordinary Returns
Unless otherwise required by law, ordinary change-of-mind returns generally will not be accepted for:
If an item arrives damaged, defective, or incorrect, please refer to Section 2.
2. Damaged, Defective, or Incorrect Merchandise
We want you to receive the products you ordered in acceptable condition.
If your order arrives damaged, defective, incomplete, or materially different from what you purchased, contact us within 7 calendar days of delivery, if possible.
Please provide:
After reviewing your request, Flash Point Detailing LLC will determine an appropriate resolution based on the circumstances and applicable law.
Depending on the issue, the resolution may include:
If the issue resulted from an error on our part, we will work with you to resolve it fairly.
Please contact us before returning an item so that we can provide the appropriate instructions. Retain the product and packaging until we advise you how to proceed.
Nothing in this policy limits remedies required by applicable consumer protection laws.
3. Refund Processing
Cash refunds are not ordinarily offered for eligible merchandise returned solely because of a change of mind, sizing preference, or similar reason. In those circumstances, exchanges or store credit apply as described in Section 1.
When a refund is approved for damaged, defective, or incorrectly supplied merchandise, a canceled service, or another qualifying circumstance, it will generally be issued to the original payment method where practicable.
We will generally initiate approved refunds within 5–10 business days after the refund decision or completion of any necessary return review. Your bank, card issuer, or payment provider may require additional time to post the funds.
The time required for the refund to appear in your account is outside our direct control once the payment provider is processing it.
4. Flowers and Perishable Merchandise
Flowers and other perishable products require special handling and generally cannot be returned for ordinary change-of-mind reasons.
Please inspect these items promptly upon delivery.
If flowers or another perishable product arrives damaged, spoiled, or materially different from what you ordered, contact us within 24 hours of delivery, preferably with photographs.
We will review the circumstances and determine an appropriate resolution, which may include a replacement or refund where warranted or required by law.
This section does not eliminate any rights you may have under applicable law.
5. Automotive Detailing Services
Our detailing services involve professional labor, time, materials, and care specific to each vehicle.
Flash Point Detailing LLC is committed to performing services professionally and in accordance with the agreed service description.
Completed Detailing Services
Because completed detailing services involve labor and materials, they are generally not eligible for refunds solely because a customer changes their mind.
However, if you believe that a service was incomplete, was not performed as agreed, or did not meet the documented service description, please contact us within 48 hours of service completion.
Please include:
We may review the matter and, where appropriate, inspect the vehicle before determining a resolution.
Depending on the circumstances, an appropriate resolution may include:
A refund is not automatic merely because a concern is reported. However, we will evaluate complaints fairly, and nothing in this policy removes rights or remedies available under applicable law.
Pre-Existing Vehicle Conditions
Customers should disclose known vehicle conditions that could materially affect the service, including significant staining, excessive contamination, pet hair, odors, or pre-existing damage.
These conditions may affect the time required or the results reasonably achievable.
Any additional work or charges must be communicated to the customer and authorized before that additional work is performed.
6. Deposits, Cancellations, and Rescheduling
Flash Point Detailing LLC reserves appointment time and may allocate labor, materials, and other resources in preparation for scheduled services. Deposits help protect that reserved time.
Our cancellation policy is designed to encourage reliable bookings while giving customers a reasonable opportunity to make changes.
Deposits
Any required deposit and its amount will be disclosed when the appointment is booked.
Unless different terms are clearly disclosed and agreed to at booking, the following rules apply:
Cancellations made at least 24 hours before the appointment
Customers who cancel at least 24 hours before their scheduled appointment may request a reschedule or cancellation.
Any deposit refund or credit will be handled according to the terms disclosed when the deposit was paid and applicable law.
Cancellations made less than 24 hours before the appointment
If a customer cancels less than 24 hours before the scheduled appointment, the deposit will generally be forfeited to compensate for the reserved appointment time and associated business costs, provided this condition was disclosed and agreed to at booking and is permitted by applicable law.
One-time rescheduling option
As a customer accommodation, Flash Point Detailing LLC allows one reschedule per appointment when the customer provides less than 24 hours’ notice.
The following conditions apply:
Important: The one-time rescheduling option is an accommodation, not an automatic right to unlimited appointment changes. Customers should contact us directly to request a change.
No-Shows
A no-show occurs when a customer fails to attend the scheduled appointment and has not arranged an approved change.
If a customer fails to attend, the deposit may be forfeited, provided the applicable terms were disclosed and agreed to when the appointment was booked and the forfeiture is permitted by law.
Additional fees will not be imposed unless they were appropriately disclosed and agreed to in advance.
Cancellations by Flash Point Detailing LLC
If Flash Point Detailing LLC must cancel an appointment and cannot provide a suitable replacement appointment, we will provide an appropriate refund of any payment for services not performed, subject to applicable law.
We will make reasonable efforts to notify the customer and arrange an alternative appointment when possible.
7. Promotional Items, Discounts, and Gifts
Promotional products, discounted merchandise, giveaways, and special offers may be subject to additional conditions disclosed at the time of the promotion.
Unless otherwise stated or required by law:
Special promotional terms will be communicated before purchase.
8. Lost, Delayed, or Undelivered Orders
If your merchandise order is delayed, appears lost, or has not arrived, please contact us with your order number.
We will review available tracking information and, where appropriate, work with the shipping provider to investigate.
If an order is confirmed lost or a product is not delivered as agreed, we will work with you to determine an appropriate resolution in accordance with the applicable order terms and law.
A tracking status alone may not conclusively establish that an order was delivered to the correct recipient.
9. How to Request an Exchange, Store Credit, Refund, or Appointment Change
To request an exchange, store credit, refund, or appointment change, contact us using the information below.
Business: Flash Point Detailing LLC
Website: Flash Point Detailing
Phone: 919-726-3751
Email: Billing@Flashpoint17.com
Please include your name, order number or service date, proof of purchase, and a description of your request.
For merchandise returns, please wait for our instructions before shipping any item back.
For detailing service concerns, please allow us a reasonable opportunity to review the matter and, where appropriate, inspect the vehicle before determining the appropriate resolution.
10. Policy Changes
Flash Point Detailing LLC may update this policy to reflect changes in our business practices, merchandise, services, or legal obligations.
The effective date displayed at the top of this page identifies when the policy was last updated.
Changes will not be interpreted to eliminate rights or obligations that apply to an earlier transaction under applicable law.
11. Contact Information
If you have questions about this policy, need assistance with an order, or wish to discuss a detailing appointment, please contact us.
Flash Point Detailing LLC
Website: Flash Point Detailing
Phone: 919-726-3751
Email: Billing@Flashpoint17.com
Thank you for choosing Flash Point Detailing LLC. We appreciate your business and look forward to serving you.
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